BuzzTalk Blog

Why we should measure customer happiness with social media listening

Oct 14, 2014 12:33:00 PM

In today's competitive marketplace, measuring customer satisfaction is a key factor in setting yourself apart from the competition. Evaluating customer satisfaction by monitoring social media allows you to improve your product or service and public image. It also allows you to provide exceptional customer service which is important in building customer loyalty.

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Topics: customer satisfaction,, customer happiness

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About BuzzTalk blog

We publish articles about social media monitoring, content analysis and curation.

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